Privacy Policy

Last updated: September 2026

Lily & Lucy’s Sisterhood respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit shoplilyandlucy.com, place an order, contact us, or otherwise interact with our website.

Information We Collect

We may collect personal information that you provide to us, including:

  • Name
  • Email address
  • Billing and shipping address
  • Telephone number
  • Order and purchase information
  • Delivery information
  • Information you provide in the Order Notes field
  • Information submitted through our contact forms or other communications

Our website may also automatically collect certain technical information, such as your IP address, browser or device information, and information about how you interact with the website.

How We Use Your Information

We use personal information as reasonably necessary to:

  • Process and fulfill orders
  • Arrange shipping or local delivery
  • Process payments and refunds
  • Send order confirmations and transactional communications
  • Respond to questions and provide customer service
  • Prevent fraud and protect the security of our website
  • Maintain business, tax, and transaction records
  • Comply with applicable legal obligations
  • Understand and improve the performance and use of our website

We do not sell personal information to third parties.

Orders and Payments

When you place an order, we collect the information necessary to process and fulfill your purchase.

Payments are processed through third-party payment providers available at checkout. Payment providers may collect and process payment information according to their own privacy policies and terms.

Lily & Lucy’s Sisterhood does not need to directly store your complete payment card information in order to process an online payment through these providers.

Shipping and Local Delivery

If you select shipping, we use your name, shipping address, and other necessary order information to prepare and deliver your purchase.

If you select Local Delivery, information you provide in the Order Notes field may be used to coordinate an agreed-upon delivery location and time. We may contact you using the email address provided with your order to confirm those arrangements.

Please do not submit sensitive personal information through the Order Notes field.

Communications

We use the email address and other contact information you provide to send communications related to your purchase, including order confirmations, fulfillment updates, delivery information, refunds, and customer-service messages.

If you contact us through the website, we may retain your message and contact information as reasonably necessary to respond to your request and maintain appropriate business records.

We do not currently require customers to create an account to place an order.

Cookies and Similar Technologies

Our website uses cookies and similar technologies that help the website function, maintain shopping-cart information, understand website usage, and support other website features.

We use Complianz to provide cookie and consent controls. Where applicable, visitors can manage their preferences through the consent banner or the Opt-out Preferences link available on our website.

For more information about cookies used on this website and to manage your preferences, please visit our Opt-out Preferences page.

Service Providers

We use third-party service providers to operate our website and fulfill customer orders. Depending on how you interact with the website, these providers may include companies that provide:

  • Website hosting and ecommerce technology
  • Payment processing
  • Email delivery
  • Shipping and delivery services
  • Website security and spam prevention
  • Analytics or website-performance services

These providers may process personal information as necessary to provide their services to us and may maintain their own privacy policies and practices.

How Long We Keep Information

We retain order and transaction information for as long as reasonably necessary for order fulfillment, customer service, accounting, tax, legal, fraud-prevention, and other legitimate business purposes.

Other information, such as contact-form communications, is retained only as reasonably necessary for the purpose for which it was collected or as otherwise required by law.

Children’s Privacy

Our online store and checkout are intended for use by adults making purchases. We do not knowingly seek to collect personal information online directly from children under 13.

If you believe a child under 13 has provided personal information to us without appropriate parental consent, please contact us so that we can review the situation and take appropriate action.

Your Privacy Choices

Depending on where you live, applicable law may provide you with rights concerning your personal information, which may include rights to request access to, correction of, or deletion of certain personal information.

You may also use the Opt-out Preferences controls available on our website to manage applicable cookie and tracking preferences.

To submit a privacy-related request, please contact us using the information below. We may need to verify your request before taking action.

Data Security

We use reasonable administrative and technical measures intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies when visiting them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or legal requirements.

The date at the top of this page indicates when this Privacy Policy was last updated.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Lily & Lucy’s Sisterhood
shop@shoplilyandlucy.com
Cleveland Heights, Ohio 44106
United States