Last updated: September 2026
We hope you love your purchase from Lily & Lucy’s Sisterhood. If something isn’t quite right, we offer returns and size exchanges subject to the following policy.
Returns & Exchanges
Customers may request a return or size exchange within 14 days of delivery. For local pickup orders, the 14-day period begins on the date the order is picked up.
To be eligible for a return or exchange, merchandise must be:
- Unworn and unwashed
- In its original condition
- Returned with all original tags attached
Items clearly marked “Final Sale” or “Clearance” are not eligible for return or exchange.
Size exchanges are subject to product availability. If the requested replacement size is unavailable, we can issue a refund to the original payment method instead.
Refunds
Once we receive and inspect your return, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
There is no restocking fee.
Original shipping charges are nonrefundable for ordinary returns.
Return & Exchange Shipping
For ordinary returns and size exchanges, customers are responsible for the cost of shipping the item back to us.
For an approved size exchange, Lily & Lucy’s Sisterhood will cover the cost of shipping the replacement item to the customer one time.
We recommend using a trackable shipping method when sending a return.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly so we can make it right.
Please include your order number and a photo showing the issue when contacting us. For confirmed damaged, defective, or incorrect items, Lily & Lucy’s Sisterhood will cover the necessary costs associated with replacing or correcting the order.
Local Pickup Orders
Local pickup purchases are subject to the same 14-day return and exchange policy. Because these orders are picked up locally, shipping charges do not apply unless an item needs to be shipped as part of an exchange or resolution.
How to Start a Return or Exchange
Before sending an item back, please contact us at:
Please include your order number, the item you would like to return or exchange, and the reason for your request. For a size exchange, please also tell us the size you would like instead.
We will provide instructions for completing your return or exchange.